Once the volunteer role description is understood, the next step is to define conduct and behavior expectations for the volunteer. Prohibited behaviors, such as violence, should also be made clear. A conflict of interest policy should be included along with the information for expectations of the volunteer. If expenses will be accrued, a policy for reimbursement should be incorporated. A description of the organization’s “Open Door Policy” and information on where concerns should be reported should be provided. Important phone numbers, websites, and contact information must be provided incase an appointment will be missed or the volunteer will be late. Finally, there should be a signed acknowledgment that the volunteer has received and read the volunteer handbook.