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5 Key Areas of Effective Communication

By Heather Brown
May 28, 2011

Effective communication is a skill that is learned through practice. 1. Listening – the most important part of communication is learning to listen with a purpose.  Focus on the individual speaking to you and don’t allow other people or things to distract you while listening.  Listen for the real meaning or main point of what ...

Power Outages: What do you really need?

By Heather Brown
May 26, 2011

Power outages can happen at any time of year. During the winter, storms are the usual culprits, but in spring floods, enthusiastic backhoe operators and skyward thrusting trees join the party. Bluntly, a power cut can happen to anyone, and coping will be easier if you have a plan and supplies prepared in advance. The ...

Incident Reporting: Where?

By Heather Brown
May 25, 2011

The appropriate channels for communication should be specified by an organization’s policies.  Most often those persons who need to be informed of an incident include: The Individual’s Attending Physician – needs to know what happened to determine the effect of the event on the patient The Immediate Patient Care Supervisor – needs to know what ...

Incident Reporting: How?

By Heather Brown
May 24, 2011

The Incident report form allows information to be recorded and preserved for quality and risk management purposes.  The form should be sent through pre-determined channels to the appropriate administrative personnel.  Never make copies of an incident report form.  Remember the report is a confidential document.  It should not be made part of the patient record ...

Incident Reporting: Who & What

By Heather Brown
May 23, 2011

Who? – The employee/staff or volunteer person who discovers, witnesses, or to whom the event is reported should be responsible for documenting the incident. What? – Be objective.  Report only FACTS.  Do not report conclusions, opinions, accusations or admissions of wrong-doing.  Never place blame or point your finger. The following details are important items that ...

Director & Officer Exposures: Protect your Organization!

By Heather Brown
May 12, 2011

Your board of directors is critical to your nonprofit’s operation and finances.  Accusations of misconduct, abuse of funds, wrongful termination, and employee discrimination can put the personal assets of your directors and officers at risk. But just like any other exposure, you can put controls in place to prevent and manage these risks.  These control ...

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