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5 Ways to Work it Out

By Heather Brown
October 14, 2011

Disgruntled Employees: 5 Ways to Work it Out  As a manager or a leader, you probably have encountered an employee or team member who dreads getting out of bed in the morning and coming to work.   Although many employees like to do a good job at work and feel that sense of accomplishment, it is ...

Incident Reporting: A Checklist

By Heather Brown
October 12, 2011

Incident Reporting: Sample Checklist To makes sure that incidents get reported accurately, use the following checklist to see if you have the following: There is a written incident reporting policy/procedure. The procedure includes a clear definition of what is reportable. The procedure defines responsibility for reporting incidents and emphasizes participation of all staff in all ...

Incident Reporting: Reviewing Data

By Heather Brown
October 10, 2011

After an incident is reported, there should be someone assigned to review the incident reports.  Those individuals who review and sign off on individual incident reports should be considering whether the information documented is adequate to establish a clear picture of the event.  Additional information may be needed to identify whether procedures were followed or ...

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