Nonprofit Insurance Program

Incident Reporting: Guidelines to Follow

By Alexa Connelly
August 18, 2011

The organization should have established guidelines to give staff some direction as to which types of events are reportable and the procedures for doing so.  A written policy should also identify those events which would be considered critical events and might require a more extensive follow-up.

The following list of reportable events, while not all inclusive, should be considered:

  • Falls (both staff and visitor)
  • Burns
  • Medication errors
  • Unplanned absence of caregiver
  • Elopement
  • Volunteer or caregiver to perform procedure as taught
  • Mishaps due to faulty equipment
  • Mishaps due to misuse of equipment (user error)
  • Alleged theft
  • Failure of staff to report accident-causing hazard in facility
  • Breakage or damage to personal property
  • Abuse/neglect
  • Failure to respond in a timely fashion to request for assistance, information, or treatment
  • Complaints
  • Thefts of organization equipment, such as laptops
  • Security incidents
  • Motor vehicle accidents

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