Volunteer Policies and Procedures

Nonprofit Insurance Program

Volunteer Policies and Procedures

Nonprofit Volunteer Policies and Procedures

In order to work well with the staff and to present [nonprofit organization name] in the best possible light, we ask that you adhere to the following policies and procedures while you are on duty as a volunteer. Failure to comply may result in disciplinary action or termination.


Volunteers must be at least 15 years of age to work without parental supervision, and must enjoy working with all types of people. They must show a genuine concern for the company. A willingness to work hard, get dirty, and pitch in wherever needed. The ideal volunteer is self-motivated, mature, sensitive, dependable, a team player and reliable.


Volunteers must complete a basic orientation session as scheduled before reporting to their first assignment. Additional training may also be required.

Volunteers must agree to represent [nonprofit organization name], perform in a professional manner whenever doing so, and not to allow personal views and opinions from clouding (overshadowing) or conflicting with the [nonprofit organization name]’s purpose.

Time commitment and scheduling:

We ask each of our volunteers to sign up for as many duties (hours) as commitments permit. A minimum (average) of two hours of service per week is requested, but not required. Volunteer hours are flexible. With the exception of holidays, our volunteers are welcome to come in any time from 8 am to 3 pm, seven days a week.

Once you have agreed to be available for a particular shift, we count on you to be there. In the event you are unable to be at your shift, please call the volunteer coordinator at ___-___-______.

Signing in:

You must sign in each time you come to work and sign out each time you finish your shift.

Dress protocol:

You are as much a representative of [nonprofit organization name] as our paid staff. Your appearance and conduct will reflect the [nonprofit organization name]. We require that all volunteers wear long pants and closed-toe shoes with good traction. This is for your protection. Volunteers with inappropriate attire (sandals, tank tops, etc.) will be prohibited from volunteering that shift. Volunteers are also required to wear nametags while on duty at the facility or off-site. For the first ten hours of service, you will be wearing a nametag that just reads “volunteer”. In the event you cannot find your name tag or if you lose your name tag, please inform the staff so a new one can be made.

Customer relations:

The success of our organization depends upon the quality of the relationship between [nonprofit organization name], employees, volunteers, customers and general public. Our customer’s impression of [nonprofit organization name] and their interest and willingness to utilize our services is greatly formed by the people who serve them. In a sense, regardless of your position, the more goodwill you promote, the more our customers will respect and appreciate all that is done for [nonprofit organization name].

Smoking policy:

As per state law, smoking is prohibited inside the building.

Misappropriation of supplies:

There will be no removal of the organization’s property without the approval of the manager.

Workplace safety:

Safety is important to all of us. Volunteers should conduct themselves in a way that promotes safety of themselves, coworkers, and clients. Volunteers should never put themselves or others into a situation that makes them fearful or uncomfortable. If you feel uncomfortable, please notify a staff member immediately.

Volunteer injury:

Any personal injury that occurs while volunteering for [nonprofit organization name] should immediately be reported to a staff member. Volunteers are not covered under the organization’s insurance for injury to themselves.

Volunteer feedback:

[Nonprofit organization name] encourages volunteers to make suggestions, voice concerns and give ideas about how the agency fulfills its mission to the community. We are always looking for new ideas so if you have any ideas to share, please speak with the staff.

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