If an individual offers to volunteer to help out your Nonprofit organization, the least we can do is provide them with a description of their duties instead of sending them off with no direction. A volunteer handbook defines personal policies and procedures volunteers must follow. This is important to help manage risks and ensure safety for volunteers and those being assisted. If you organization is small with few volunteers, a handbook may not be necessary, but instead a welcome packet may get the job done. The packet can include information about your facility, the requirements of the volunteer, and policies and procedure that must be followed. A large organization with multiple volunteers should have a volunteer handbook established. The handbook can be used to define roles and limits, and help the volunteer feel like part of the big picture.